We always strive for 100% customer satisfaction! That means we’ll do our part at RegularJoeOutdoors.com and we’ll have some expectations for you as well. As long as you read and understand these Policies before you purchase, we’re probably going to get along just swell for a long, long time!

Also, please remember to keep your original invoice for the fastest possible service!

Shipping

We have some basic, but very, very important guidelines about Shipping. Please make sure you review these carefully before ordering!

1. The warehouse ships Monday thru Friday. We do not ship to arrive on Saturdays, Sundays or holidays. We also do not fill orders or ship on Saturdays, Sundays or holidays.
2. We ONLY ship orders to the 48 continental United States. All orders must be placed to a physical shipping address within the 48 continental United States and the customer’s credit card must have a US-based billing address.
3. We DO NOT ship to Puerto Rico, Guam, Hawaii, Alaska or to any US territories.
4. We DO NOT ship to PO Boxes.
5. We DO NOT ship to APO / FPO addresses.
6. We DO NOT ship to International Addresses. We also do not accept orders that have connections to international shipments.

In order to pass some savings to you, the customer, we recycle shipping boxes. You might also find shredded paper or other recycle methods used as packing to protect the items you’ve ordered. Please do not refuse a package based on it’s appearance! Your brand new, in-the-package items are in your shipment, trust us!

Returns

Didn’t end up liking or wanting what you ordered for some reason or other? No problem! Here’s how returns work:

1. Remember to keep your original invoice for the fastest service!
2. You have 15 calendar days from the day the order was shipped if you want to return it.
3. The item must be in “new” condition, which means it:
4. Is in the original unopened packaging with all tags, warranty registration cards, pieces, parts, manuals, extras and whatnot.
5. Has not been opened, mounted (such as a scope), assembled or otherwise used.
6. You, the customer, is responsible for return shipping. No credits will be issued for any shipping for a return. No COD’s accepted.
7. Returns for refund are subject to an 18% restock fee with a $3.50 minimum charge.
8. Please use a service that can trace the package and provide shipping confirmation, such as with the USPS, UPS, etc. We also suggest purchasing insurance from the carrier who ships your return for your protection.
9. In order to request a return, please fill out a Return Authorization Request form.
10. We will review your request and determine if and how the return will be processed and we will contact you to provide further details and instructions.
11. Defective item? Please select Return Authorization as the response for "Regarding" on the Contact Us tab and selective Defective Item. We will contact you with instructions.
12. Refunds will also be promptly credited for Out of Stock items.

Sure we can accept an exchange! Here’s how it works:

1. Remember to keep your original invoice for the fastest service!
2. You have 15 calendar days from the day the order was shipped if you want to exchange it.
3. The item must be in “new” condition, which means it:
   1. Is in the original unopened packaging with all tags, warranty registration cards, pieces, parts, manuals, extras and whatnot.
   2. Has not been opened, mounted (such as a scope), assembled or otherwise used.
4. You, the customer, is responsible for return shipping. No credits will be issued for any shipping for a return. No COD’s accepted.
5. Exchanges are subject to a $12.50 exchange fee.
6. Please use a service that can trace the package and provide shipping confirmation, such as with the USPS, UPS, etc. We also suggest
7. purchasing insurance from the carrier who ships your return for your protection.
8. In order to request a return, please fill out a Return Authorization Request form and select Exchange.
9. We will review your request and determine if and how the exchange will be processed and we will contact you to provide further details and instructions.
10. See Returns if you only want to Return and not Exchange your item.

Item(s) I ordered were damaged in Shipping

Your best possible course of action is to instruct the delivery person to note the shipment was damaged in the shipping record if possible. This makes processing a claim much easier. You, the customer, should then contact the package carrier (UPS, FedEx, RPS, or USPS) to file a claim using the package tracking number.

Defective Items

Defects are rare but it can happen. If you receive a defective item, please make an attempt to read and review the manufacturer’s product information regarding returning defective products. The manufacturer will usually ask you to contact the them for the fastest service. That’s what they do with us and it generally works best for everyone. However, we want to insure you’re 100% satisfied and if for any reason you have problems working it out with the manufacturer then please use the Return Authorization form and we’ll be happy to help!

Typographical Errors

Sometimes we make a mistake in the content of our website for our products. While we do our best, in the event a product ends up getting listed with the wrong price or some other mistake, we reserve the right to cancel or altogether refuse the order, regardless if the customer’s credit card has been charged or not. The customer’s credit card will be credited for a canceled order due to a typographical error. In short, this just means we apologize in advance because we can’t be taken advantage of due to a mistake!

Privacy Policy

We collect certain information via cookies used by your internet browser to give you the best possible experience and customer service. We do not, however, sell any of your personal information!